McDonald's
526 Ponce De Leon Ct NE, Atlanta, GA 30308, USA
★ · in the last week
Extremely Disappointing Experience and Poor Management! I just spent 40 minutes at this McDonald’s and left with absolutely NO FOOD! I originally went through the drive-thru and ordered a steak, egg, and cheese bagel with a round egg instead of the regular folded egg. Not only was my sandwich made incorrectly, but I was also told they didn’t have enough onions to accommodate my request for extra onions. I went back through the drive-thru to have my sandwich corrected. The employees took my sandwich back and instructed me to pull forward and wait. Meanwhile, I watched over 10 cars come through the drive-thru, receive their orders, and leave while I continued sitting there with no food, despite having already paid. After waiting an unreasonable amount of time, I went back through the drive-thru AGAIN and requested to speak with a manager. Instead of acknowledging the inconvenience, apologizing, offering to correct the situation, or even attempting to provide some level of customer service, the manager simply handed me a refund. No apology, no explanation, no food, NOTHING! As someone who works in the service industry, I understand mistakes happen. However, how you handle those mistakes says everything about your customer service and management. I wasted 40 minutes of my morning, went through the drive-thru THREE times, and still left hungry. A refund doesn’t give me back my time, and the complete lack of concern from management made the experience even worse. This location seriously needs to address its customer service, communication, and management. Absolutely ridiculous and unacceptable!
★★ · in the last week
I guess putting, "No Onions" on my order is just a suggestion for them. I have an allergy if I eat onions and I said no onions on my order and it was full of them even though the box says no onions. They made it right