District Rico
4.5 ★
166 Google reviews
$
1060 Brentwood Rd NE, Washington, DC 20018, USA
I'm genuinely sad to leave this one-star review because I *used to* love this place. I've been a regular customer for at least five years, visiting almost every week since I live nearby. The food is generally good, the service is quick, and the prices are reasonable. Unfortunately, my experience yesterday completely changed how I feel about this place.
Yesterday, I ordered a sandwich along with some additional sides. When I got home, I realized the sandwich was missing. Thinking I might have forgotten to pick it up, I drove all the way back because it was supposed to be my young child's dinner.
I politely explained to the cashier that I had forgotten to pick up the sandwich. He immediately entered a new order and expected me to pay. Confused, I asked the employee who originally took my order whether I had specifically requested a sandwich. Instead of explaining what happened, he started speaking to his coworkers in Spanish, and they began laughing.
Then another employee, who has laughed at my wife and me on several occasions in the past for reasons I still don't understand, repeatedly insisted in an angry tone that I hadn't paid for the sandwich.
I explained that I understood there might have been a misunderstanding. My question was simple: If I specifically asked for a sandwich when placing my order, why wasn't I told it hadn't been included or charged?
**The issue was never about paying for a sandwich. It was about how I was treated.**
After five years of being a loyal customer, I expected at least a respectful explanation rather than laughter, dismissive behavior, and an angry tone. Even if the mistake was entirely mine, there was absolutely no reason to treat a customer that way.
I eventually walked out without the sandwich. Unfortunately, I won't be spending my money here again.
It's a shame because I genuinely enjoyed this place for years. Good food and reasonable prices mean very little when basic customer service and respect are missing.
The people that run this establishment is very kind and very professional. It really take your time to cater to us. I’m a black man in America and with restaurants in the neighborhood that’s becoming very rare. This establishment gets five stars from me and I will definitely continue to eat here. I’ve been around this neighborhood for 13 years and their food is always on point in the atmosphere is always wonderful.
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